Shipping

Shipping Policy

We ship within India. Orders are processed within 1–2 days; delivery timing after dispatch depends on courier coverage and your destination.

Where we ship

We currently ship within India only. International shipping is not available. Delivery availability depends on courier service at your PIN code.

Order processing time

Processing time is the time between placing an order and it being handed to a courier — separate from the time the courier then takes to deliver it.

Delivery timing

Actual delivery timing can also be affected by severe weather, regional restrictions, courier network disruption, strikes, or similar factors outside our control (see below).

Need it by a certain date?

If timing matters (for example, a gift for a birthday or another date) or you are unsure whether a courier serves your PIN code, please contact us before you order. Message us on WhatsApp (opens WhatsApp), email faith.in.purple@gmail.com, or use the Contact page. We aim to reply within 1 day.

Shipping charges

Any shipping charge for your order is shown in the cart and order summary before you pay.

Tracking

We hand each order to a courier service that serves your delivery PIN code, so we do not name a single courier here. Once your order is dispatched, we record the courier's name and tracking number (with a tracking link where the courier provides one). If the order is saved to your account, these appear with the order under Your orders on your account page. For any order, you can also ask us for them on WhatsApp or through the Contact page.

Failed delivery, wrong address, and undelivered returns

Please double-check your delivery address, landmark, and PIN code at checkout — we ship to the address you provide and cannot be responsible for delivery failure caused by an incorrect or incomplete address.

• If a delivery attempt fails because no one was available, the courier will typically make further attempts or hold the package at a local facility, following their own process.
• If a package is returned to us as undelivered (for example after repeated failed attempts, a refused delivery, or an unreachable address), we will contact you to arrange re-shipment or a refund, following the applicable terms in our Cancellation & Refunds Policy.
• Any additional shipping cost caused by an incorrect address supplied at checkout may be passed on for a reshipment.

Delays outside our control

Occasionally deliveries are delayed by events outside our control — severe weather, courier network disruption, regional restrictions, strikes, or similar. We'll let you know if we become aware of a delay affecting your order, but we cannot commit to a revised delivery date in these situations.

Questions about your order

If your order is delayed or tracking looks wrong, contact us via the Contact page with your order number.